Practice Success Manager - Remote

Overview

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a global team of over 100, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

We are the platform unlocking the opportunity in aesthetics for hundreds of independent entrepreneurs, often for the first time. We do this by combining best-in-class software, tailored support services, and the benefits of scale across our network of clients, whom we call practices. We help them be in business for themselves, but not by themselves.

This role is the linchpin role in our model:

Client-facing, the Practice Success Manager (PSM) is the trusted partner to our practices, providing advice on anything from the grand opening to product selection, cross-selling, and the P&L.

Internally, the PSM is their practices’ best advocate and works with our teams from Engineering to Marketing on providing value every day—and also on building the best offering in the long term.

This role is an excellent fit if you love the aesthetics industry, know what goes into running a successful practice, and are excited to help others build successful businesses that help them fulfill their life and work goals.

In Short

• Own the relationship with each of your ~30 practices from launch to growth and management.
• Enable the successful launch & opening of new practices each month.
• Create and manage a customized journey for each practice in your book of business.
• Advise and guide practices on new challenges like staff hiring and device purchases.
• Provide sales training to your practices for revenue growth.
• Help drive practice customer growth through marketing and promotions.
• Become the trusted advisor and main point of contact for each nurse-entrepreneur.
• Conduct Monthly Business Reviews to identify improvement opportunities.
• Drive consistent growth for each practice to reach revenue goals.
• Optimize pricing and expenses to maintain profit margins.

Requirements

• Experience in the aesthetics / beauty / wellness industry.
• Experience managing or optimizing MedSpa businesses.
• Action-oriented with a strong service & coaching skills.
• Business acumen in running aesthetics businesses.

Benefits

• Empower small business owners to grow their businesses.
• Opportunities for professional growth within a growing company.
• Experience managing a sizable book of business.
• Remote work environment.
• Competitive salary and stock, health/dental/vision coverage.