Customer Support Representative (EE) - Remote

Overview

As a Customer Support Representative, you will provide superior support while being part of a culture dedicated to growth, learning, and advancement.

In Short

• Address customer inquiries within service-level agreements
• Utilize knowledge base for common queries
• Identify and escalate technical issues
• Contribute to refining customer operations
• Bridge communication between customers and product teams

Requirements

• Solid written and spoken English
• 2 years of customer support experience or relevant degree
• Commitment to a 40-hour workweek
• Enthusiasm for customer service
• Ability to thrive in a remote setting
• Analytical and critical thinking skills
• Adaptability and receptivity to feedback
• Familiarity with tools like Front, Intercom, and Zendesk is a plus

Benefits

• Attractive compensation with pay reviews every six months
• Clear pathways for advancement
• Culture that values internal growth
• Collaborative and innovative working atmosphere
• Swift and transparent interview process