Customer Support Representative - Remote

Overview

The Scaly Academy is a certified educational provider that helps companies build AI competencies. With our practical courses and comprehensive consulting on government funding, we assist companies in further educating their employees to secure their future.

In Short

• Conduct initial conversations with interested customers who have registered on our website.
• Carry out follow-up conversations and provide continuous support in the sales process.
• Advise on funding opportunities through the Qualification Opportunities Act (no prior knowledge required).
• Assist customers in filling out funding applications and accompany them throughout the application process.
• Respond to customer inquiries via phone and email.
• Document customer contacts in the CRM system.
• Collaborate with our marketing and training team.

Requirements

• You are communicative and enjoy making phone calls and online meetings.
• You work independently from home and keep track of your tasks.
• You are service-oriented and enjoy helping people.
• You are proactive and have a friendly, courteous demeanor.
• You have good knowledge of common office tools.
• You are structured, reliable, and have an eye for detail.
• Experience in consulting or sales is an advantage, but not a requirement – your motivation and personality are more important to us.

Benefits

• A future-oriented job in the rapidly growing field of AI further education.
• Flexible, fully remote work with regular team off-sites (quarterly).
• Comprehensive onboarding and continuous development opportunities.