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Customer Support Representative - Remote

Posted 7 weeks ago
Customer Service
Full Time
MX

Overview

As a Customer Support Representative at Helpware, you will provide exceptional customer service and support, assisting users with product inquiries and troubleshooting issues.

In Short

  • Become an expert on the product and its functionalities.
  • Provide first-level support via email and chat.
  • Address customer inquiries and troubleshoot problems.
  • Maintain a positive and professional attitude toward customers.
  • Document customer interactions in CRM and online tools.
  • Process information for auditing and reporting.
  • Update internal and customer-facing knowledge bases.
  • Convert feedback into feature requests.
  • Escalate unresolved issues to Tier 2 support.
  • Communicate technical information to non-technical users.

Requirements

  • B2 English proficiency.
  • Call center experience.

Benefits

  • Work in a technology-driven company with a global presence.
  • Collaborate with a skilled team of experts.
  • Opportunity for growth and development.
  • Flexible work environment.
  • Access to advanced technologies.
Helpware logo

Helpware

Helpware is a technology-driven American company with a global presence, operating offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. The company specializes in providing Customer Experience and Operational Support for modern businesses, focusing on delivering best-in-class, value-adding services through empowered teams and innovative solutions. Helpware is committed to fostering strong relationships with its partners and is currently expanding its team, particularly in Guam, to enhance its customer support capabilities.

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