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Customer Support Representative - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA

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Overview

We are looking for an energetic and passionate Client Support Representative who loves to problem solve and has experience developing and maintaining strong relationships.

In Short

  • Be our client's advocate by responding promptly to inquiries and issues.
  • Provide subject matter expertise on web-based applications and tools.
  • Guide new clients through the onboarding process.
  • Identify trends in client needs and communicate them to the Product Development team.
  • Create, modify, and publish internal and external documentation.
  • Work with Account Managers to improve client experience.
  • Lead special customer service initiatives.
  • Be a strong multitasker and adaptable team player.
  • Provide feedback on customer service efficiency.
  • Assist teammates to enhance team effectiveness.

Requirements

  • Customer support experience.

Benefits

  • Commitment to a diverse and inclusive environment.

Medcillary

Medcillary

Medcillary is a forward-thinking company that specializes in leveraging data to drive business decisions and enhance operational efficiency. With a fully remote work environment, Medcillary fosters a culture of collaboration and innovation, welcoming professionals from diverse backgrounds to contribute to its data-driven mission. The company values analytical skills and offers opportunities for growth and professional development, ensuring that team members can thrive while working from the comfort of their homes. Medcillary is committed to maintaining data integrity and providing actionable insights that support strategic decision-making.

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