Customer Support Representative - Remote

Overview

As a Customer Support Representative at Parsley Health, you will provide high-quality customer service to members, addressing inquiries through various communication channels and collaborating closely with clinical and sales departments to enhance member satisfaction.

In Short

• Provide exceptional member service through prompt, accurate responses.
• Maintain ownership of member issues from receipt to resolution.
• Follow up with members to ensure their issues are resolved satisfactorily.
• Understand the company's products and services comprehensively.
• Utilize feedback to identify improvement opportunities.
• Manage member inquiries via phone, SMS, and online messaging.
• Escalate unresolved questions to appropriate departments.
• Assist members with renewal and scheduling inquiries.
• Collect feedback and process cancellations.
• Perform other duties as assigned.

Requirements

• At least one year of relevant client-facing experience.
• Healthcare tech/start-up experience preferred.
• Empathetic customer service approach.
• Experience with call management systems preferred.
• Excellent oral and written communication skills.
• Ability to resolve issues over the phone.
• Detail-oriented mindset.
• Proactive and autonomous work ethic.
• Flexibility to adapt to changing responsibilities.
• Ability to work from home in a quiet space.

Benefits

• Equity Stake.
• 401(k) + Employer Matching program.
• Remote-first with optional centers in NYC or LA.
• Complimentary Parsley Health Complete Care membership.
• Subsidized Medical, Dental, and Vision insurance.
• Generous 4+ weeks of paid time off.
• Annual professional development stipend.
• Annual wellness stipend.