Customer Support Representative - Remote

Overview

The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team (20 people currently), and you will be joining a team of 6 reps, and answer directly to our VP of Customer Success & Customer Support Team Lead. This is a remote position.

In Short

• Communicate with customers via phone, email and chat, with most requests via email
• Provide knowledgeable answers to questions about our product
• Become an expert in our gym management software
• Collaborate with our engineering team on software issues
• Translate marketing text and documentation from English to Japanese

Requirements

• Fluent English speaker with strong verbal, written, and interpersonal skills
• At least 1 - 3 years experience in a customer facing role
• Ability to multi-task, organize, and prioritize work
• Ability to quickly learn complex software products
• Comfort working remote
• Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth