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Customer Support Representative (WFH) - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

We are looking for an energetic and passionate Client Support Representative who loves to problem solve and has experience developing and maintaining strong relationships.

In Short

  • Respond promptly to customer inquiries and issues.
  • Provide subject matter expertise on web-based applications.
  • Onboard new clients effectively.
  • Identify trends in client needs and communicate to the Product Development team.
  • Create and publish internal and external documentation.
  • Work with Account Managers to improve client experience.
  • Lead special customer service initiatives.
  • Be adaptable and a strong multitasker.
  • Provide feedback on customer service efficiency.
  • Commit to a diverse and inclusive work environment.

Requirements

  • Customer support experience.
  • Detail-oriented and efficient.
  • Strong multitasking abilities.
  • Creative thinking for platform improvement.
  • Thirst for product knowledge.

Benefits

  • Work from home flexibility.
  • Inclusive work environment.
  • Opportunities for professional growth.

Medcillary

Medcillary

Medcillary is a forward-thinking company that specializes in leveraging data to drive business decisions and enhance operational efficiency. With a fully remote work environment, Medcillary fosters a culture of collaboration and innovation, welcoming professionals from diverse backgrounds to contribute to its data-driven mission. The company values analytical skills and offers opportunities for growth and professional development, ensuring that team members can thrive while working from the comfort of their homes. Medcillary is committed to maintaining data integrity and providing actionable insights that support strategic decision-making.

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