Customer Support Representative - Remote

Overview

Join TheFork as a Customer Support Representative, where you will assist customers with their inquiries about our restaurant booking platform and provide exceptional service.

In Short

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about our electronic reservation book, website, and app.
• Provide tailored solutions to customer needs.
• Work in a flexible, multicultural environment.
• Be part of a vibrant team that values communication and customer satisfaction.

Requirements

• Based in Barcelona.
• Native level of Portuguese and fluent in Spanish.
• Strong communication skills.
• Experience in customer support.
• Knowledge of CRM tools.

Benefits

• Permanent contract with competitive salary and bonus.
• Flexible working environment with home office options.
• Lunch vouchers available for each working day.
• Access to continuous learning and development programs.
• Health insurance fully covered by the company.