Customer Success Manager - Remote

Overview

The Customer Success Manager at Motion will ensure customers are fully onboarded, trained, and continually finding value with our product, playing a pivotal role in creating a strong bridge between our product and customers.

In Short

• Drive and scale customer success initiatives.
• Lead post-sale customer engagements.
• Manage the health of customer accounts.
• Create and deliver personalized training sessions.
• Serve as the main point of contact for strategic customers.
• Work cross-functionally with internal teams.
• Manage customer escalations and resolve issues.

Requirements

• 2-5 years of experience in customer success/account management.
• Experience in driving adoption and retention of a product.
• Ability to multitask in a fast-paced environment.
• Strong communication skills.
• Experience with tools like Salesforce or ChurnZero.
• Ability to gather customer feedback for internal teams.
• Passion for building strong customer relationships.
• Ability to derive insights from customer data.
• Excellent attention to detail and organizational skills.

Benefits

• Competitive salary and equity compensation.
• Opportunity to shape the future of Customer Success.
• Work in a fast-growing startup environment.
• Be part of a diverse and inclusive workplace.