Care Coordinator - Remote

Overview

A leading managed care organization is seeking a compassionate and detail-oriented Care Coordinator to join its Care Management team. This fully remote role supports members with chronic and complex health needs by helping them access healthcare services, coordinating appointments, and assisting nurses and care managers with care plan follow-up.

In Short

• Conduct outbound and inbound telephonic outreach to members, caregivers, and providers.
• Support nurses and care managers by gathering member updates and documenting interactions.
• Assist with scheduling and coordination of medical appointments and services.
• Perform follow-up calls after hospital discharges and major medical events.
• Identify barriers to care and escalate concerns to appropriate staff.
• Educate members on health plan benefits and preventive care resources.
• Maintain accurate documentation of member interactions in accordance with HIPAA.
• Collaborate with an interdisciplinary care team for coordinated support.

Requirements

• Active certification as CNA, LNA, CHHA, CMA, or Medical Assistant.
• Minimum 1 year of experience in healthcare settings.
• Strong verbal communication skills with an empathetic phone presence.
• Comfortable with electronic documentation systems and Microsoft Office.
• Able to work independently in a remote environment.

Benefits

• Competitive hourly pay of $20-$22/hr.
• Fully remote position within the Eastern Time Zone.
• Opportunity for long-term growth in care management roles.
• Flexible remote work environment.
• Collaborative team focused on improving healthcare access.