Senior Manager - Fraud Operations - Remote

Overview

This role involves leading the Fraud Operations team at Monzo, focusing on developing effective fraud strategies and maintaining customer trust.

In Short

• Lead a large team of fraud investigators and managers.
• Develop and implement fraud strategies.
• Collaborate with stakeholders across the organization.
• Ensure high-performance management culture.
• Focus on customer experience and risk awareness.
• Monitor day-to-day performance of fraud operations.
• Provide direction and empower team members.
• Analyze data to make informed decisions.
• Work in a fast-paced environment.
• Promote a diverse and inclusive workplace.

Requirements

• Significant experience in fraud risk and regulatory environments.
• Strong leadership skills with a focus on empathy.
• Exceptional communication skills.
• Ability to work autonomously and collaboratively.
• Proactive in identifying risks and providing solutions.
• Hands-on experience with data analysis.
• Experience in a 1st line of defence environment.
• Track record of leading and developing leaders.

Benefits

• £68,000 - £86,000 salary plus share options.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for work-from-home setup.
• Diverse and inclusive workplace culture.