Life Events Specialist - Remote

Overview

The Life Events Specialist will support customers dealing with bereavements and significant life events, ensuring compassionate communication and assistance in managing third-party access.

In Short

• Support customers dealing with grief and bereavements.
• Manage cases related to third-party access.
• Communicate effectively with next of kin and third parties.
• Work collaboratively with internal teams to resolve escalations.
• Meet performance targets while providing empathetic support.

Requirements

• Experience in bereavement support within financial services.
• Strong communication skills, especially over the phone.
• Ability to manage sensitive situations with empathy.
• Familiarity with probate-related processes.

Benefits

• Salary range of £28,000 - £38,000.
• Remote work setup with necessary equipment provided.
• Learning budget of £1,000 annually.
• Guaranteed day off on your birthday.
• Supportive and inclusive work environment.