Life Events Advisor (Vulnerable Customers) - Remote

Overview

This role involves providing support to vulnerable customers dealing with bereavement and significant life events, ensuring excellent communication and empathy throughout the process.

In Short

• Provide support to next of kin and third parties during bereavement.
• Handle bereavement and third-party access cases.
• Communicate via email, chat, and calls.
• Work with internal teams to improve customer support.
• Meet performance targets while receiving feedback.
• Experience with vulnerable customers is essential.
• Excellent communication skills required.
• Ability to manage probate-related inquiries.
• Flexibility and resilience needed for emotionally challenging situations.
• Full remote work setup provided.

Requirements

• Experience supporting customers dealing with grief.
• Strong understanding of bereavement support in financial services.
• Excellent communication skills, particularly on the phone.
• Ability to manage sensitive inquiries.
• Experience with vulnerable customer interactions.

Benefits

• Salary range of £28,050 - £34,000.
• Birthday time off guarantee.
• £1,000 annual learning budget.
• Support for remote work setup.
• Inclusive work environment.
• Opportunities for professional growth.
• Flexible working hours.
• Access to various employee benefits.
• Training provided for the first 10 weeks.
• Remote work flexibility.