Vulnerable Customer Service Adviser, Weekends - Remote

Overview

This role focuses on providing support to vulnerable customers, helping them navigate their financial challenges through empathetic communication and problem-solving.

In Short

• Work remotely in the UK.
• Handle calls from vulnerable customers.
• Provide empathetic support and solutions.
• Work weekends with a rotating schedule.
• Receive training for 10 weeks.
• Salary ranges from £24,750 to £27,250 pro rata.
• Experience with vulnerable customers is desirable.
• Strong communication and resilience required.
• Supportive team environment.
• Benefits include share options and a learning budget.

Requirements

• Experience working with vulnerable customers is desirable.
• Comfortable managing a high volume of calls.
• Ability to prioritize difficult conversations.
• Strong sense of empathy.
• Personal boundaries and resilience.
• Ability to maintain a healthy work-life balance.
• Strong team working ethic.

Benefits

• Salary of £24,750 - £27,250 pro rata.
• Share options as part of the package.
• Learning budget of £1,000 a year.
• Time off on your birthday.
• Comprehensive benefits package.