Customer Service Adviser, Personal Banking - Remote

Overview

This role involves providing exceptional customer service in personal banking, ensuring customer issues are resolved efficiently and effectively.

In Short

• First point of contact for customers with banking issues.
• Resolve customer issues with empathy and ownership.
• Assist in directing customers to the right resources.
• Participate in training and continuous coaching.
• Work Monday - Friday, 9:00 - 17:30 for the first 8 weeks.
• Provide solutions to a variety of customer inquiries.
• Work in a remote environment with a private workspace.
• Flexible to assist other business areas during peak times.
• Handle multiple tasks and customer interactions.
• Maintain a positive learning attitude.

Requirements

• UK resident over 18 with the right to work in the UK.
• Strong ownership mindset and problem-solving skills.
• Ability to communicate clearly and effectively.
• Resilience in handling difficult customer interactions.
• Proficiency in using technology and systems.
• Adaptability to changing tasks and situations.
• Commitment to providing excellent customer experiences.
• Ability to manage time effectively.
• Willingness to learn and grow within the role.
• Available for rotational shifts including weekends.

Benefits

• Annual salary review with potential increases.
• Share options as part of the compensation package.
• Up to 6% pension contribution from the company.
• £200 budget for home office setup.
• 34 days of holiday allowance per year.
• 8 weeks of paid sabbatical leave every 5 years.
• 25 days of paid sick leave.
• Optional health insurance.
• £1,000 annual learning budget for personal development.
• Provision of a Macbook laptop for work.