Senior Manager of Customer Insights and Operational Change - Remote

Overview

The Senior Manager of Customer Insights and Operational Change will support the Director in leading teams responsible for transforming customer feedback into actionable insights and ensuring successful delivery of change across operations.

In Short

• Support the Director/VP in leading Customer Insights, Ops Projects, and Ops Change teams.
• Transform customer feedback into actionable insights.
• Manage project optimization and change initiatives.
• Establish frameworks for operational readiness.
• Drive adoption of change initiatives across the organization.
• Lead and develop senior leaders for growth.
• Utilize data analytics for customer journey enhancements.
• Foster a culture of adaptability and continuous improvement.
• Collaborate with multiple teams to streamline processes.
• Ensure regulatory compliance in innovations.

Requirements

• Customer-centric mindset with a focus on delivering exceptional experiences.
• Strategic thinking to translate customer needs into actionable strategies.
• Proven leadership and influence across cross-functional teams.
• Data and analytics proficiency, including tools like Looker.
• Strong communication and collaboration skills.
• Experience in Fintech or Digital environments.
• Knowledge of regulatory frameworks.

Benefits

• £1,000 learning budget each year for books and training.
• Comprehensive benefits package.
• Support for diversity and inclusion in the workplace.