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Senior Competitive and Customer Insights Manager - Remote

Posted 11 weeks ago
Marketing
Full Time
USA

Overview

As ActiveCampaign’s Senior Competitive and Customer Insights Manager, you will play a key role in driving strategic decision-making by delivering insights on market competition and customer sentiment.

In Short

  • Own the Voice of Customer (VoC) program.
  • Oversee all customer feedback channels.
  • Conduct win/loss analysis.
  • Provide competitive intelligence.
  • Enhance go-to-market strategies.
  • Empower teams across marketing, sales, and product development.
  • Deliver actionable intelligence.
  • Fuel revenue growth.
  • Improve customer retention.

Requirements

  • Experience in customer insights and market analysis.
  • Strong analytical skills.
  • Ability to communicate insights effectively.
  • Experience with VoC programs.
  • Knowledge of competitive intelligence practices.
  • Proven track record in driving strategic decisions.
  • Experience in marketing or sales environments.
  • Strong collaboration skills.

Benefits

  • Opportunity to influence strategic decision-making.
  • Work with cross-functional teams.
  • Contribute to revenue growth initiatives.
  • Engage with customer feedback directly.
  • Professional development opportunities.
ActiveCampaign logo

ActiveCampaign

ActiveCampaign is a leading provider of customer experience automation solutions, specializing in email marketing, marketing automation, and CRM. The company focuses on helping businesses of all sizes to engage with their customers through personalized communication and automation tools. With a robust partner ecosystem, ActiveCampaign is dedicated to driving revenue growth through innovative partner marketing programs and strategic collaborations. The company values strong relationships with its partners and aims to modernize and expand its partner offerings to enhance overall business success.

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