Senior Manager - Customer Insights & Analytics - Remote

Overview

The Senior Manager - Customer Insights & Analytics will lead the development and implementation of a comprehensive insights strategy that empowers the organization to make informed, human-centric and data-based decisions, focusing on customer behavior analysis.

In Short

• Lead the development of an omnichannel analytics strategy.
• Analyze customer data to identify trends and opportunities.
• Develop advanced customer segmentation models.
• Collaborate with marketing teams to enhance customer experience.
• Maintain comprehensive reporting dashboards and KPIs.
• Utilize predictive modeling to forecast customer behavior.
• Identify and evaluate third-party data sources.
• Provide actionable insights for marketing optimization.
• Manage cross-regional projects with multiple stakeholders.
• Support a hybrid work environment.

Requirements

• Minimum of 7 years’ experience in customer analytics.
• Proficient in digital media and campaign management.
• Experience with statistical analysis platforms like R.
• Strong skills in Google Analytics and data visualization tools.
• Exceptional communication and leadership skills.
• Ability to manage multiple projects in a fast-paced environment.
• Customer-centric with a strong service orientation.
• Strong networking and relationship-building skills.
• Proficiency in SQL and Power BI.
• Excellent English language skills, both written and verbal.

Benefits

• Competitive healthcare and retirement savings benefits.
• Support for employee well-being in various aspects.
• Award-winning company culture focused on career growth.
• Opportunities for professional development.
• Hybrid work environment.