Operations Manager, Personal Banking - Remote

Overview

The Operations Manager for Personal Banking will lead a team to ensure customers receive exceptional support, driving operational excellence and team development.

In Short

• Lead and develop a team of up to 7 Team Managers.
• Make critical operational decisions to balance service levels and efficiency.
• Own the operation's performance and drive meaningful improvements.
• Advocate for team needs and ensure they are supported.
• Innovate processes for operational excellence.
• Collaborate with key stakeholders across the bank.
• Help teams adapt to a fast-paced environment.

Requirements

• At least 3 years of experience in managing leaders.
• Thrives in a dynamic, high-energy setting.
• Passionate about people development and inclusion.
• Data-driven and comfortable making decisions based on insights.
• Committed to enhancing customer banking experiences.

Benefits

• Salary of £47,600 - £60,200 plus share options.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for remote work setup.
• And many more benefits.