Banking Operations Manager - Remote

Overview

Help us build a luxury-focused fintech in the Travel Rewards space!

Taekus is looking for a Banking Operations Manager to own and scale our banking operations function, ensuring smooth day-to-day execution while building out the right processes for long-term growth. As a fast-growing fintech with $70m revenue-run-rate and thousands of customers, we’re expanding our sponsor bank partnerships and scaling our credit and debit card programs.

This is a fintech banking operations role focused on partner bank relationships, payments, and card program management - not traditional retail branch operations. We need someone with a strong understanding of banking fundamentals, paired with the hustle and flexibility required to thrive in a startup environment.

In Short

• Lead ongoing management of sponsor bank relationships
• Create and manage banking operations processes for disputes, overdrafts, reconciliations, and escalations
• Track and coordinate customer disputes to ensure compliance with network and government regulations
• Monitor and manage overdraft activity, partnering with the CX team on resolution and customer communications
• Collaborate with the CX team to handle banking operations-related support tickets, ensuring timely resolution and a premium client experience
• Serve as the operational point of contact for sponsor banks and internal teams, ensuring strong communication and alignment
• Build scalable processes and reporting to track key operational metrics

Requirements

• Bachelor’s degree or equivalent experience
• 3–5 years of experience in banking operations, payments, or fintech, ideally with exposure to demand deposit and credit card programs
• Strong understanding of banking fundamentals (payments, deposits, disputes, overdrafts, reconciliations, etc.)
• Deep understanding of NACHA and fedwire rules
• Prior experience working with or managing sponsor bank relationships is a strong plus
• Exceptional organizational skills with the ability to build processes from scratch in a fast-paced environment
• Strong cross-functional collaboration skills—you thrive working closely with CX, compliance, product, and external partners
• Entrepreneurial mindset with the ability to balance hands-on execution and strategic process building

Benefits

• You want to play a key role in building the banking operations function from the ground up
• You thrive in fast-moving startup environments where priorities shift and speed matters
• You care about delivering a premium client experience while keeping banking fundamentals strong
• You love to travel and want to work remotely