Head of Payment Operations - Remote

Overview

Help us build a luxury-focused fintech in the Travel Rewards space! Taekus is looking for a Head of Payment Operations to lead and scale our payments ecosystem across cards, deposits, money movement, and sponsor bank partnerships.

In Short

• Own and deepen relationships with our sponsor banks across all programs.
• Define the operational and technical strategy for how payments move across the Taekus ecosystem.
• Oversee card processing, ACH, wires, ledgering, settlement, reconciliations, returns, exceptions, and any other operational needs that arise as we scale.
• Build and optimize processes for disputes, chargebacks, fraud escalations, overdrafts, and exceptions.
• Develop dashboards and reporting to monitor performance, risk exposure, and operational KPIs.
• Oversee day-to-day operations of debit and credit programs, ensuring compliance with network and regulatory requirements.
• Serve as the internal escalation point for complex payment ops issues for the CX team.

Requirements

• 6–10+ years of experience in payments, fintech, banking operations, or card program management.
• Strong understanding of ACH, card networks, settlement, reconciliations, disputes, overdrafts, and money movement operations.
• Prior experience working with sponsor banks (or managing them) is a strong advantage.
• Ability to design systems and processes that scale as volume and products grow.
• Comfortable in a hybrid strategic/execution role: you can build a roadmap and also dive into an ACH return or settlement mismatch.
• Excellent communication skills and a high bar for accuracy, clarity, and responsiveness.
• An entrepreneurial mindset and eagerness to build in an environment where the path isn’t always defined.

Benefits

• Want to own and define the payments function for a fast-growing fintech.
• Enjoy combining deep operational knowledge with product thinking.
• Want to build something premium: clean processes, white-glove support, and high-performing systems.
• Thrive in a fast-moving startup where speed and judgment matter.
• Love travel and value remote work flexibility.