Customer Care Advisor - Remote

Overview

The Customer Care Advisor serves as a customer advocate at Busey, providing exceptional service and support to build trust and loyalty among customers. They assist with various banking inquiries and technical support for digital products and services.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Assist with account-related questions and technical troubleshooting.
• Resolve customer issues and escalate complex matters when necessary.
• Identify opportunities to strengthen customer relationships.
• Participate in training to advance skills and knowledge.
• Maintain knowledge of bank policies and procedures.
• Work independently and as part of a team.
• Provide excellent customer service in high-pressure situations.
• Manage multiple tasks efficiently with attention to detail.
• Leverage strong communication skills.

Requirements

• High School diploma or equivalent required.
• Previous experience in customer service preferred, especially in banking.
• Knowledge of banking software and digital products preferred.
• Ability to analyze and solve problems effectively.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Attention to detail and time management skills.

Benefits

• Competitive salary based on experience and qualifications.
• Eligible for bonuses and incentives based on performance.
• 401(k) match and profit sharing.
• Employee stock purchase plan.
• Paid time off and comprehensive health insurance.
• Life insurance and long-term disability coverage.
• Wellness incentives and employee assistance programs.