Customer Care Advisor - Remote

Overview

Join our dynamic team as a Customer Care Advisor, where you will connect with potential clients and play a key role in our business growth.

In Short

• Engage with potential clients via outbound calls and digital communication.
• Schedule and confirm high-value appointments with decision-makers.
• Follow up on leads and nurture client relationships to maximise conversions.
• Maintain accurate records of client interactions and scheduled meetings.
• Collaborate with sales and customer service teams to optimise the scheduling process.
• Meet and exceed performance targets in a structured and supportive environment.

Requirements

• At least 1 year of experience in appointment setting, telesales, or customer engagement.
• Exceptional verbal and written communication skills.
• A confident and professional phone manner with strong persuasion skills.
• Ability to handle objections calmly and maintain a positive client experience.
• Strong organisational and time-management abilities.
• Basic computer proficiency and ability to navigate multiple systems.

Benefits

• Supportive and collaborative work environment.
• Opportunities for professional development.
• Career growth potential.