Customer Care Advisor - Remote

Overview

Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction.

In Short

• Remote Customer Care Advisor position at NCD Dental & Vision.
• Build trust with members and improve satisfaction.
• Handle inbound and outbound communication with members.
• Communicate via phone, email, and chat.
• Review member products and answer questions.
• Address billing or service complaints.
• Document member interactions in CRM software.
• Educate members about health plan options.
• Meet performance goals and KPIs.
• Participate in team meetings and training.

Requirements

• 2+ years of customer service or call center experience.
• College degree preferred, but not required.
• Excellent verbal and written communication skills.
• Proficient in MS Word, Excel, Outlook, Teams.
• Ability to multitask effectively.
• Bilingual in English and Spanish preferred.

Benefits

• Company-paid health, dental, life, and disability insurance.
• 401(k) with employer match.
• Opportunity for professional development.
• Work from home allowance and support.
• Positive work environment.