Vulnerable Customer Adviser - Remote

Overview

The Vulnerable Customer Adviser role is focused on providing support to customers facing personal hardships, ensuring they receive the assistance they need through empathetic communication and understanding.

In Short

• Work remotely in the UK with flexible hours.
• Handle calls from vulnerable customers dealing with distressing situations.
• Participate in a 10-week training program.
• Provide strong customer service and personal resilience.
• Assist customers with financial accessibility needs.
• Work in a team-focused environment.
• Earn between £24,750 and £29,625 per year.
• Enjoy a learning budget of £1,000 annually.
• Receive time off on your birthday.
• Shifts are Friday to Monday, or just Saturday and Sunday.

Requirements

• Experience working with vulnerable customers is desirable.
• Comfortable managing sensitive calls.
• Ability to prioritize difficult conversations.
• Strong sense of empathy and compassion.
• Resilience and personal boundaries.
• Strong team working ethic.
• Availability to start on 27th October 2025.

Benefits

• Competitive salary based on experience.
• Learning budget for professional development.
• Flexible working arrangements.
• Time off on your birthday.
• Comprehensive support for personal and professional growth.
• Inclusive workplace culture.