Fraud Investigator - Prevent - Remote

Overview

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds.

In Short

• Remote position based in the UK.
• Salary range of £26,000 - £31,400 depending on experience.
• Work 4 condensed days per week with shifts from 9am to 10pm.
• Key responsibilities include gathering evidence from flagged transaction data.
• Use Monzo’s values to investigate suspicious transactions.
• Make independent and collaborative decisions on cases.
• Provide advice and support to victims of fraud.
• Complete post-investigation activities as required.
• Training period of 6 weeks required before starting.
• Must have experience in a fraud role within financial services.

Requirements

• Experience in banking or financial services.
• Excellent English written and verbal communication skills.
• Ability to explain complex issues clearly.
• Familiarity with common fraud typologies.
• Strong problem-solving and decision-making skills.
• Values-driven approach aligned with Monzo’s core values.
• Ability to work independently and collaboratively.
• UK residency and right to work in the UK.

Benefits

• Learning budget of £1,000 per year for training.
• Time off on your birthday if it falls on a workday.
• Option to work from home or in the Cardiff office.
• Comprehensive benefits package.