Fraud Investigator - Prevent - Remote

Overview

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds.

In Short

• Remote position based in the UK.
• Salary range of £26,000 - £31,400 depending on experience.
• Work 4 condensed days per week with shifts between 9am and 10pm.
• Role involves investigating fraud cases and providing customer support.
• Requires experience in a fraud role within financial services.
• Focus on customer trust and safety.
• Collaboration with the team for decision-making on fraud cases.
• Post-investigation activities are part of the role.
• Training period of 6 weeks with no holidays allowed.
• Learning budget of £1,000 a year for professional development.

Requirements

• Experience in banking or financial services.
• Strong communication skills, both written and verbal.
• Ability to explain complex information clearly.
• Empathetic and persuasive communication style.
• Familiarity with fraud typologies.
• Strong decision-making skills.
• Ability to work independently and collaboratively.
• Values-driven approach aligned with Monzo’s core values.
• UK residency and right to work in the UK required.
• Ability to work from a safe, distraction-free home environment.

Benefits

• Work from home or in the Cardiff office.
• Learning budget for training and professional development.
• Guaranteed time off on your birthday.
• Comprehensive benefits package.
• Equipment provided for remote work.