Fraud Investigator - Prevent - Remote

Overview

The Fraud Investigator role within our Prevent pillar provides vital intervention and response to Monzo customers who are experiencing potential active fraud attempts on their funds.

In Short

• Remote position based in the UK.
• Salary range of £26,000 - £31,400 depending on experience.
• Work in a condensed schedule of 4 days a week.
• Responsibilities include investigating fraud cases and supporting customers.
• Requires experience in a Fraud role within Financial Services.
• Excellent communication skills are essential.
• Collaborative decision-making is key to the role.
• Training period of 6 weeks is mandatory.
• Must have a safe and distraction-free home working environment.
• Opportunity to make a difference in customer financial safety.

Requirements

• Experience in banking or financial services.
• Ability to explain complex issues clearly.
• Empathy and persuasive communication skills.
• Familiarity with common fraud typologies.
• Strong decision-making and problem-solving skills.
• Must be a UK resident with the right to work in the UK.
• Values-driven approach in line with Monzo’s core values.
• Ability to work independently and as part of a team.

Benefits

• Learning budget of £1,000 per year.
• Time off on your birthday if it falls on a working day.
• Option to work from home or in the Cardiff office.
• Equipment provided for remote work.
• Diversity and inclusion are prioritized in the workplace.