Fraud Investigator - Remote

Overview

The Fraud Investigator role is crucial in supporting Monzo's mission to ensure customer trust and safety by investigating fraud cases and providing after-care to affected customers.

In Short

• Remote position based in the UK.
• Salary range of £26,000 - £31,400 + stock options.
• 37.5 hours per week with varied shifts.
• Investigate various types of fraud cases.
• Gather evidence and communicate with customers.
• Make decisions on fraud claims up to £5,000.
• Provide advice to fraud victims.
• Work collaboratively within a team.
• Emphasize empathy and Monzo's values in investigations.
• Learning budget of £1,000 per year for professional development.

Requirements

• Excellent English written and verbal communication skills.
• Previous experience in customer service or related field.
• Ability to be persuasive and empathetic.
• Strong expertise in investigating and decision making.
• Ability to work independently and collaboratively.
• Strong problem-solving skills.
• Values-driven approach aligned with Monzo's core values.

Benefits

• Salary range of £26,000 - £31,400 + stock options.
• Option to work from home or from Cardiff office.
• Learning budget of £1,000 per year.
• Comprehensive benefits package.