Customer Service Advisor, Personal Banking - Remote

Overview

The Customer Service Advisor role at Monzo is focused on enhancing customer experience by resolving issues and providing support through various channels.

In Short

• First point of contact for customer inquiries.
• Resolve customer issues with empathy and ownership.
• Provide support across various banking services.
• Participate in mandatory training for onboarding.
• Work in a flexible, remote environment.
• Continuous coaching and support from management.
• Opportunity to help in other areas during peak times.
• Work hours include rotational shifts and bank holidays.
• Salary review and benefits including share options.
• Access to a learning budget for personal development.

Requirements

• Positive attitude and willingness to learn.
• Strong ownership mindset for problem resolution.
• Proactive problem-solving skills.
• Ability to adapt to new information and challenges.
• Excellent communication skills.
• Resilience in handling customer interactions.
• Ability to switch contexts between tasks.
• Basic tech literacy.
• Must be a UK resident over 18 with the right to work.
• Available to work during specified hours for training.

Benefits

• Annual salary review for potential increases.
• Share options as part of the compensation package.
• Pension contributions from the company.
• Budget for home office setup.
• Generous holiday allowance of 34 days per year.
• Paid sabbatical leave every five years.
• Paid sick leave benefits.
• Optional health insurance.
• Learning budget for personal development.
• Provided equipment including a Macbook laptop.