Collections Strategy Analyst - Remote

Overview

The Collections Strategy Analyst will play a crucial role in guiding customers through financial hardship, ensuring good customer outcomes while protecting Monzo's interests.

In Short

• Support customers facing financial challenges.
• Drive improvements in Financial Health strategy.
• Collaborate with analysts, product managers, and engineers.
• Analyze qualitative and quantitative data.
• Mentor junior team members.
• Ensure adherence to Monzo’s standards with external partners.
• Document strategy execution with governance and control.
• Work in a fast-paced and changing environment.
• Flexible working hours offered.
• Learning budget provided for professional development.

Requirements

• Experience in relationship management and auditing.
• Knowledge of Collections and Recoveries strategies.
• Understanding of regulatory frameworks.
• Leadership experience in strategic projects.
• Ability to mitigate risks associated with changes.
• Strong judgement and decision-making skills.
• Proven ability to gain approval for business changes.
• Experience in cross-functional teamwork.
• Collaborative problem-solving skills.
• Customer-centric approach.

Benefits

• Competitive salary with share options.
• Flexible working arrangements.
• Annual learning budget of £1,000.
• Support for remote work setup.
• Diverse and inclusive workplace culture.