Change and Continuous Improvement Partner - Remote

Overview

The Change & Continuous Improvement team at Monzo is pivotal in bridging Product and Operations teams, ensuring agility and efficiency through effective change management.

In Short

• Lead change management across fast moving projects.
• Maintain and review domain processes and workflows.
• Partner with teams to ensure change is adopted and maintained.
• Develop readiness plans for embedding change.
• Analyse data to identify operational pain points.
• Communicate recommendations for change to stakeholders.
• Design frameworks and process updates.
• Document service level agreements and deadlines.
• Track the impact of changes through KPIs.
• Support operations with low/medium incidents.

Requirements

• Experience leading change management in fast moving projects.
• Background in Financial Services, FinTech, or Energy industry.
• Strong communicator and influencer.
• Ability to provide actionable feedback.
• Proactive problem solver.
• Strong relationship-building skills.
• Advanced planning and organisation skills.
• Fluency in MacOS, Slack, and GSuite tools.

Benefits

• Salary between £32,900 to £41,675 plus share options.
• £1,000 annual learning budget.
• Support for home office setup.
• Diversity and inclusion initiatives.
• Flexible application process.