Change and Continuous Improvement Partner, Core Banking - Remote

Overview

The Change & Continuous Improvement team is the bridge between our Product and Operations teams and keeps us agile, efficient, and always evolving. They deliver safe, effective and sustainable change to our frontline teams by assessing change requests, guiding teams through the change management process and fostering continuous improvement.

In Short

• Lead change management across fast moving projects, from process redesign to product launches.
• Maintain, adapt and continuously review domain processes, workflows and supporting documentation.
• Partner with Product, Ops and Customer Ops teams to ensure change is adopted.
• Develop and deliver readiness plans for embedding change.
• Analyse data sources to identify operational pain points.
• Communicate recommendations for change to stakeholders.
• Design frameworks and process updates using the latest Ops Product systems/tools.
• Document service level agreements and hard deadlines.
• Track the impact of change through KPIs and metrics.
• Support the operation with low/medium operational incidents.

Requirements

• You have led change management across fast moving projects.
• Experience driving change in high growth, cross functional environments.
• A systems thinker with a data informed mindset.
• Strong communicator, facilitator and influencer.
• Ability to provide specific actionable feedback.
• Ability to build and maintain strong relationships with stakeholders.
• Proactive problem solver with a bias for action.
• Ability to work to deadlines independently & collaboratively.
• Advanced skills in planning and organisation.
• Fluency in MacOS, Slack, and GSuite tools.

Benefits

• £40,400 - £48,000 salary.
• £1,000 learning budget each year.
• Support for work-from-home setup.
• Share options available.
• Diversity and inclusion initiatives.