Continuous Improvement Analyst - Remote

Overview

The Continuous Improvement Analyst will work with the SPOC team to simplify and test the tenant exit process, managing everything from contract termination to repair completion, focusing on customer experience and retention.

In Short

• Work in a hybrid environment alternating between home and office.
• Engage in continuous learning opportunities.
• Collaborate with a team that values best practices and tools.
• Face new challenges that drive impactful results with high quality.
• Contribute to a high-impact project affecting thousands of lives.
• Create, review, and organize operational materials.
• Support analysis of indicators and optimize processes.
• Participate and lead low-complexity projects.
• Prioritize and execute strategic demands with partner areas.
• Monitor indicators and apply continuous improvement methodologies.

Requirements

• Experience in process optimization.
• Strong analytical skills.
• Ability to manage projects.
• Experience in customer experience management.
• Knowledge of continuous improvement methodologies.

Benefits

• Opportunity for constant learning.
• Work in a supportive and informal environment.
• Be part of a team focused on quality results.
• Engage in a strategic project with executive visibility.