Change & Continuous Improvement Lead - Remote

Overview

The Change & Continuous Improvement Lead will play a crucial role in transforming customer operations at Monzo, focusing on delivering exceptional customer experiences through effective change management and process improvements.

In Short

• Lead a high-impact change and continuous improvement team.
• Drive change management and continuous improvement strategies.
• Collaborate with senior stakeholders across various departments.
• Identify improvement opportunities and enable scalable solutions.
• Champion a culture of curiosity and continuous learning.
• Facilitate post-implementation reviews to assess changes.
• Contribute to a transformative approach in customer operations.
• Work in a fast-paced, high-growth environment.
• Utilize advanced planning and organizational skills.
• Support a remote work environment with necessary tools.

Requirements

• Proven experience in leading large-scale change initiatives.
• Understanding of change management frameworks.
• Leadership and people management experience.
• Strong delivery mindset with prioritization skills.
• Ability to influence and communicate with senior stakeholders.
• Strategic thinking with a hands-on approach.
• Advanced planning and organizational skills.
• Fluency in MacOS, Slack, and GSuite tools.

Benefits

• Competitive salary with share options.
• Annual £1,000 learning budget for personal development.
• Support for remote work setup, including MacBooks.
• Diversity and inclusion initiatives within the workplace.
• Flexible application process accommodating various needs.
• Opportunity to make a meaningful impact in FinTech.
• Engaging team culture focused on continuous improvement.
• Access to resources for professional growth.
• Encouragement of innovative thinking and problem-solving.
• Commitment to equal opportunities for all applicants.