Business Success Specialist - Remote

Overview

This role involves being part of Monzo's Business Banking team, focusing on providing exceptional support to complex businesses and ensuring a smooth customer experience.

In Short

• Responsible for managing customer queries from complex businesses.
• Provide exceptional inbound support and identify opportunities for customer value.
• Support businesses through onboarding and growth milestones.
• Engage in value-led conversations to uncover customer needs.
• Spot trends and improve the customer journey.
• Act as a subject matter expert for complex customer problems.
• Work across teams to resolve issues impacting customer experience.
• Identify and improve processes not fit for purpose.
• Develop and maintain knowledge management resources.
• Adapt to evolving role requirements based on business needs.

Requirements

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and customer-centric attitude.
• Ability to identify and address process shortcomings.
• Commercial acumen and strategic foresight.
• Self-motivated with high accountability standards.
• Able to work independently and prioritize effectively.
• Clear communication with stakeholders.
• Knowledge sharing to enhance team skills.
• Flexibility to adapt to changing role requirements.

Benefits

• Salary range of £28,050 - £35,475 plus share options.
• Guaranteed time off on your birthday.
• Flexible working hours.
• £1,000 annual learning budget.
• Support for work-from-home setup.
• Additional benefits available.