Marketplace Success Team Lead - Remote

Overview

The Marketplace Success Team Lead will oversee the success of marketplace partners, ensuring they thrive within the monday.com ecosystem by providing insights and strategies for growth.

In Short

• Lead the success team from planning to execution.
• Define onboarding processes for new Marketplace Partners.
• Be the main point of contact for top partners.
• Collaborate with internal teams to improve partner growth.
• Help partners understand the platform and customer needs.
• Develop playbooks and processes for partner engagement.
• Create dashboards for information sharing and success tracking.
• Prepare regular reports for partners and internal teams.
• Act as the voice of the partners in product discussions.

Requirements

• 6+ years of customer-facing experience in SaaS partnerships.
• 2+ years of managerial experience.
• Strong understanding of APIs and technical integrations.
• Experience in business development and project management.
• Exceptional relationship-building skills.
• Strong ownership and proactive approach.
• Strong written and verbal communication skills.
• Understanding of solution design and scalability.

Benefits

• Opportunity to lead a high-performing team.
• Work in a rapidly growing marketplace environment.
• Impact the success of partners and their applications.
• Collaborate with various teams within the organization.
• Contribute to the strategic direction of the marketplace.