IT Operations Specialist - Remote

Overview

monday.com is looking for an IT Operations Specialist to join our global IT team. This role focuses on managing operational IT needs, including event support, multimedia, software licensing, and office IT equipment, ensuring seamless technology experiences for employees worldwide.

In Short

• Global IT Support – Provide 1st-level support to all monday.com employees worldwide.
• Event Support – Provide IT support for company events, including setup, troubleshooting, and live assistance for A/V and conferencing systems.
• Multimedia Management – Maintain and support IT-related multimedia needs, including video conferencing, meeting room technology, and content streaming.
• License Management – Track, allocate, and manage software licenses, ensuring compliance, cost efficiency, and timely renewals.
• IT Equipment Management – Configure, install, and maintain office technical equipment, including laptops, printers, monitors, and IT peripherals.
• IT Support & Troubleshooting—Respond to IT support tickets and troubleshoot hardware and software issues on Apple and Microsoft devices, both on-site and remotely.
• Operational Efficiency & Documentation – Develop documentation, improve workflows, and support automation efforts to enhance IT operations.

Requirements

• 2+ years of IT support or Help Desk experience with a focus on operations.
• Hands-on experience with A/V systems, multimedia technology, and software licensing.
• Ability to manage IT software licenses and provide global support across time zones.
• Excellent communication and coordination skills for cross-functional collaboration.
• Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X - big advantage)
• Excellent written and verbal communication skills in English.

Benefits

• Join a global team focused on enhancing IT operations.
• Opportunity to work in a dynamic and fast-paced environment.
• Hands-on experience with cutting-edge technology.
• Collaborate with cross-functional teams worldwide.
• Develop your skills in IT support and operations.