Remote Customer Support Representative - Turkish - Music Streaming

Overview

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

In Short

• First point of contact for customers.
• Help customers navigate the platform.
• Troubleshoot technical issues.
• Respond to customer inquiries in Turkish and English.
• Passion for music is a plus.
• Excellent communication skills required.
• Problem-solving skills are essential.
• 40 hours per week required during orientation.
• Production hours are daily from 9 AM - 10 PM.
• Must complete language assessments in Turkish and English.

Requirements

• Strong desire to create unique experiences for customers.
• Enjoy providing exceptional Customer Support.
• Experience with inbound web messaging support.
• Ability to support 3-5 customers simultaneously.
• Professional proficiency in Turkish and English.
• Dedicated computer with Windows 10 or above.
• Willingness to install security software and 2FA app.
• Access to a webcam or smartphone for pictures.
• Stable broadband internet connection of 25 MBS or greater.
• 8 GB RAM or better; dual monitors recommended.

Benefits

• Work from anywhere.
• Join a passionate team in the music industry.
• Flexible scheduling after orientation.
• Opportunity to help millions of music lovers.
• Gain experience in customer service and support.