Remote Customer Support Representative - Thai - Music Streaming

Overview

ModSquad is seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team, providing support for a leading music streaming service.

In Short

• First point of contact for customers.
• Help customers navigate the platform and troubleshoot issues.
• Respond to inquiries in both Thai and English.
• Passion for music is a plus.
• Complete language assessments in Thai and English.
• 40 hours per week required during the 8-week orientation period.
• Production hours are daily from 8 AM - 5 PM.
• Must have a dedicated computer and stable internet connection.
• Experience in inbound web messaging support is required.
• Professional proficiency in Thai and English is necessary.

Requirements

• Strong desire to create unique customer experiences.
• Enjoy providing exceptional customer support.
• Experience with inbound web messages.
• Ability to support multiple customers simultaneously.
• Proficient in Thai and English.
• Dedicated laptop or desktop with Windows 10 or above.
• Working webcam and willingness to use it.
• Stable broadband internet connection of 25 MBPS or greater.
• 8 GB RAM or better.
• Dual monitors highly recommended.

Benefits

• Work from anywhere.
• Join a passionate team in the music industry.
• Flexible scheduling after orientation.
• Opportunity to enhance customer service skills.
• Engage with a diverse customer base.