Remote Customer Support Representative - Korean - Music Streaming

Overview

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

In Short

• First point of contact for customers.
• Help customers navigate the platform.
• Troubleshoot technical issues.
• Respond to customer inquiries in Korean and English.
• Passion for music is a plus.
• Excellent communication skills required.
• Problem-solving skills are essential.
• 40 hours per week required during orientation.
• Must complete language assessments.
• Work remotely from anywhere.

Requirements

• Strong desire to create unique customer experiences.
• Experience in providing exceptional Customer Support.
• Ability to handle multiple customers simultaneously.
• Professional proficiency in Korean and English.
• Dedicated computer with Windows 10 or above.
• Working webcam and stable internet connection.
• 8 GB RAM or better recommended.
• Willingness to install security systems.
• Dual monitors highly recommended.

Benefits

• Work from home flexibility.
• Join a passionate team in the music industry.
• Opportunity to help millions of music lovers.
• Gain experience in customer support.
• Flexible scheduling after orientation.