Customer Success Manager - Remote

Overview

The Customer Success Manager serves as a trusted advisor, helping customers unlock the full potential of solutions and achieve their business objectives.

In Short

• Serve as the primary point of contact for strategic accounts in the Life Sciences sector.
• Drive product adoption, usage, and customer engagement.
• Support customers with onboarding and training.
• Develop and deliver strategic business reviews.
• Monitor data-driven health indicators and customer sentiment.
• Collaborate with Sales, Product, Support, and Services.
• Own standard renewal events and negotiate for revenue retention.
• Identify upsell and expansion opportunities.
• Capture customer feedback for internal improvement.
• Maintain accurate customer records in CRM platforms.

Requirements

• Minimum 4+ years of experience in Customer Success.
• Strong understanding of the High Tech industry.
• Experience with Enterprise Software and Cloud/SaaS environments.
• Proven track record in managing customer relationships.
• Excellent communication and problem-solving skills.
• Experience with Customer Success and Sales platforms.
• Bachelor’s degree required.
• May require up to 25% travel for customer visits.

Benefits

• Opportunity to work in a fast-paced, high-impact environment.
• Be part of a customer-centric organization.
• Drive growth in recurring revenue.
• Work with a diverse portfolio of strategic accounts.
• Develop skills in customer engagement and relationship management.