EVP, Client Partnerships - Remote

Overview

The EVP, Client Partnerships will champion a unified, best-in-class client experience across Mod Op’s diverse strategic business units. This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams.

In Short

• Define and implement a scalable, client-first strategy.
• Champion a unified “One Mod Op” vision.
• Lead and standardize Account Management and Project Management functions.
• Break down silos and incentivize cross-selling of integrated solutions.
• Align pricing, scoping, and delivery to support multi-service engagements.
• Build and lead a high-performing Client Services organization.
• Design and roll out unified processes for managing the client lifecycle.
• Establish structured client feedback programs.
• Develop a strategic plan for Client Partnerships.
• Establish operational processes and KPIs to manage performance.

Requirements

• Experience in client experience strategy and leadership.
• Strong background in account and project management.
• Ability to drive cross-SBU growth and collaboration.
• Proven leadership skills in team development.
• Expertise in operational excellence and process design.
• Strong analytical skills for client feedback and continuous improvement.
• Ability to manage complex, multi-channel client relationships.
• Experience in recruiting and developing top talent.
• Strong business acumen and consultative selling skills.
• Ability to implement performance management programs.

Benefits

• Competitive salary and benefits package.
• Opportunity to lead and shape client partnerships.
• Access to professional development and training programs.
• Dynamic and collaborative work environment.
• Potential for career advancement within the company.
• Ability to work with diverse teams across various SBUs.
• Involvement in strategic decision-making processes.
• Supportive company culture focused on client success.
• Engagement in innovative projects and initiatives.
• Flexible work arrangements.