Reservation Agent - Remote

Overview

As a Reservation Agent, you will support the Reservation Manager in enhancing the performance of the reservations team, ensuring high accuracy in guest reservations while maximizing revenue opportunities.

In Short

• Support the Reservation Manager in team performance.
• Ensure adherence to standard operating procedures (SOPs).
• Maintain and improve reservations operations.
• Maximize revenue opportunities and guest satisfaction.
• Monitor daily arrivals and guest requests.
• Manage inventory including allotments and rate codes.
• Assist in driving up-selling within the property.
• Optimize use of all distribution channels.
• Understand local market dynamics and competitors.
• Work with various hotel operations technologies.

Requirements

• Familiarity with hotel operations technology.
• Understanding of local market dynamics.
• Knowledge of distribution channels.

Benefits

• Opportunity to work in a dynamic hotel environment.
• Access to training and development programs.
• Potential for career advancement within the company.