Reservations Agent - Remote

Overview

Join Primland as a Reservations Agent, where you will create luxurious and personalized experiences for our guests, ensuring every reservation reflects their unique desires.

In Short

• Create personalized guest reservations and manage guest history.
• Respond to guest inquiries about accommodations, pricing, and offers.
• Maintain knowledge of resort facilities and services.
• Resolve guest challenges and ensure follow-through with team members.
• Execute billing and financial transactions accurately.
• Upsell services and educate guests about resort offerings.
• Work cohesively with other departments.
• Provide exceptional service in a luxury hospitality environment.
• Engage positively with guests through effective communication.
• Contribute to a team-oriented atmosphere.

Requirements

• Two years of experience in hospitality or reservations, preferably in luxury.
• Excellent phone manner and people skills.
• Ability to create professional correspondence.
• Team-oriented mindset and collaborative spirit.

Benefits

• Free Parking
• Free Team Member Cafeteria
• Holiday Pay
• Team Member Stay Program
• 50% off Food & Beverage + Spa