Reservation Sales Agent - Remote

Overview

The Reservation Sales Agent at Mauna Lani provides exceptional customer service and sales support to ensure a personalized and memorable guest experience.

In Short

• Responsible for guiding guests in crafting their vacation experiences.
• Ensures compliance with call quality standards.
• Utilizes reservations lead management system effectively.
• Handles upselling, promotions, and cross-selling of amenities.
• Maintains knowledge of resort facilities, services, and local attractions.
• Responds to guest inquiries regarding reservations and pricing.
• Assists in resolving guest challenges and ensuring satisfaction.
• Executes accurate billing and financial transactions.
• Requires two years of experience in hospitality or reservations.
• Must possess excellent communication and sales skills.

Requirements

• Must reside in the U.S. Mainland.
• Two years in a hospitality or reservations position.
• Proficient in professional business correspondence.
• Excellent phone manner and positive guest engagement skills.
• Ability to work cohesively with team members.
• One year of experience with Opera software is required.
• Experience with Google and Navis software preferred.

Benefits

• Work in a luxury resort environment.
• Opportunity to engage with diverse guests.
• Access to resort amenities and services.
• Professional development opportunities.
• Inclusive and supportive work culture.