Director of Service Excellence - Remote

Overview

The Director of Service Excellence Intelligence and Technical Operations oversees patient experience surveying, data analytics, and reporting, along with administrative duties for technical operations to enhance patient experience.

In Short

• Manage Patient Experience data analytics and reporting.
• Lead process improvement initiatives.
• Consult with senior executives on patient experience trends.
• Oversee Service Excellence team and training opportunities.
• Analyze data for actionable insights to improve performance.
• Develop and create surveys for patient feedback.
• Communicate effectively with senior leadership and clinicians.
• Stay updated on industry trends and population health initiatives.
• Manage online learning platforms and website presence.
• Report findings and share best practices across the health system.

Requirements

• Bachelor’s degree in computer science, business, or related field.
• Master’s degree preferred.
• 10+ years in process improvement and analytical roles.
• 5 years in a supervisory or managerial capacity.
• Experience with patient experience platforms.
• Strong communication skills with senior leadership.
• Experience with quantitative and qualitative data analysis.
• Research experience in survey design and methodology.
• Ability to present to diverse audiences.
• Experience in a clinical care environment.

Benefits

• Comprehensive benefits package including medical and dental.
• Competitive salary range based on experience.
• Paid time off and retirement benefits.
• Opportunities for professional growth.
• Work in a mission-driven organization.
• Access to advanced technology and research initiatives.
• Employee-centric workplace culture.
• Living in the scenic Pacific Northwest.
• Recognition as one of America’s Best Employers.
• Commitment to diversity and equal opportunity.