Customer Account Representative - Remote

Overview

The Customer Account Representative is responsible for contacting clients with delinquent accounts to arrange for payment, while providing quality customer service and adhering to regulations.

In Short

• Make initial contact with clients regarding delinquent accounts.
• Negotiate payment arrangements with debtors.
• Provide quality customer service to help debtors understand their bills.
• Handle a large volume of outbound calls daily.
• Follow Federal and State Laws, including FDCPA and HIPAA.
• Perform appropriate account maintenance.
• Exhibit good customer service skills in all contacts.
• No supervisory responsibilities.
• Must meet physical demands of the job.
• Participate in a culture of care and community service.

Requirements

• High School Diploma or Equivalent.
• 1-3 years of customer service, collections, or call center experience.
• Working knowledge of Microsoft Office Suite.
• Ability to influence and interact with others.
• Good customer service skills.
• Ability to handle physical demands of the position.
• Close visual acuity for data analysis and computer work.
• Commitment to high standards of care.
• Ability to work in a team-oriented environment.
• Passion for community service and patient care.

Benefits

• Opportunities for career growth and development.
• Recognition and respect for dedicated individuals.
• Supportive team culture.
• Access to training and learning opportunities.
• Engagement in meaningful community service.