Partner Success Manager (Rewards Partnerships) - Remote

Overview

We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships, ensuring our partners see value from Mesa while continuously improving the member experience.

In Short

• Own day-to-day relationships with Mesa’s rewards partners.
• Act as the strategic advisor and main point of contact across assigned accounts.
• Develop and deliver QBRs and ongoing performance recaps with actionable insights.
• Monitor and analyze performance data to optimize redemption experience and ROI for partners.
• Identify opportunities to expand the partnership scope.
• Collaborate cross-functionally with marketing, product, and analytics.
• Ensure seamless onboarding, benefit launches, and campaign execution.
• Proactively flag and resolve any issues related to redemption flow.
• Contribute to the long-term vision for partner success.
• Stay ahead of industry trends in loyalty, rewards, and partner marketing.

Requirements

• 4–6 years of experience in customer success, account management, or strategic partnerships.
• Background in loyalty, fintech, or consumer tech preferred.
• Data-fluent: comfortable using dashboards and spreadsheets.
• Exceptional communicator and relationship builder.
• Organized, proactive, and comfortable working in a fast-paced environment.
• Passionate about consumer experience and creating delightful partner programs.

Benefits

• Competitive compensation, including meaningful equity.
• Best in class health, dental, and vision insurance.
• 401(k) plan.
• Unlimited vacation policy.